ABOUT DOHA MILES

Welcome to DOHA MILES, our NEW loyalty program, which is offered exclusively for Doha Bank credit cardholders. You can redeem your Doha Miles for free flights at over 300 airlines, over 300,000 hotels, Miles Exchange (e.g. Qatar Airways Privilege Club, The British Airways Executive Club, Flying Blue (Air France, KLM etc), Malaysian Airways Enrich, IHG® Rewards Club and Shukaran Rewards) and free shopping at our partner retail outlets in Qatar.

Our new Doha Miles loyalty program, replaces our existing Dream loyalty program. For existing credit card customers, your old Dream points balance has been converted to an equal amount of new Doha Miles (e.g. 10,000 Dream points is now 10,000 Doha Miles).

Doha Miles is Qatar's Best New Loyalty Program

• FREE flights at over 300 airlines
• FREE hotel nights at over 300,000 hotels
• Exchange DOHA MILES for Frequent Flyer Programs including Qatar Airways Privilege Club, The British Airways Executive Club, Flying Blue (Air France, KLM etc), Malaysian Airways Enrich, IHG® Rewards Club and miles exchange for Shukaran Rewards for free shopping.
• Instant Purchase at our key merchant partner retail outlets in Qatar
• Higher earning of points on international spend
• Redeem for FREE flights and hotels for family and friends
• Redeem online or from your mobile
• Exclusively offered FREE for Doha Bank credit card customers (excluding co-brands)

Partial Doha Miles Redemption

If you do not have enough DOHA MILES to complete your travel booking, you can pay the remaining balance with your Doha Bank credit card.

There are many benefits from the Doha Miles Exchange, which offers the flexibility of exchanging your DOHA MILES with popular Frequent Flyer Programs of the world such as Qmiles and Jet Privileges. You can also transfer your DOHA MILES to your Shukran Rewards account and enjoy FREE shopping at famous Shukran brands, such as Splash, Baby Shop, Home Centre etc. The same can be given as a gift to a family member or friend on their Shukran account.

DOHA MILES gives you the most rewarding way to earn and use your DOHA MILES. Whether you want to fly first class to Paris or stay at a five-star hotel in Bali; your DOHA MILES will make sure that your next FREE flight or holiday will be the most rewarding and memorable one for you and your loved ones.

But that's not all! If you still prefer to shop with your DOHA MILES for FREE in Qatar, your DOHA MILES can be redeemed at your favorite restaurants, jewellery stores and retail outlets!

Earning Doha Miles

Earn DOHA MILES using your Doha Bank credit card on Retail Spend at Point of Sale (POS) machines and on e-commerce purchases, both locally and internationally.

DOHA MILES Earning on Select Merchant Categories

Local and international retail spends including e-commerce transactions made under the category of "Supermarket & Grocery Stores', "Insurance Services" and "Real Estate and Rental Payments" as defined by Visa and MasterCard will be eligible for 20% earning of your base DOHA MILES earning under the DOHA MILES loyalty program.

Please note that the spend segment is generic and is subject to change at the sole discretion of Visa / MasterCard. Kindly note Doha Bank will not be responsible if a transaction does not get captured under the appropriate MCC (Merchant Category Code) or if any merchant has a different MCC to the one categorized by Visa / MasterCard.

Illustration:

For the purpose of clarity you may please refer to the below illustration:

Minimum Monthly Spend Requirement to Earn DOHA MILES

Earn DOHA MILES with a minimum overall retail (POS and e-commerce) spend of QR 1,000. Kindly note, the DOHA MILES will only be awarded on your eligible spends.

Example: You are a Visa Platinum cardholder and your statement date is on the 5th of every month;

• You have spent a total of QR 300 during 1 statement cycle. You will not earn DOHA MILES during the statement month since the minimum eligibility spend was not met in a statement cycle.
• You have spent a total of QR 1,000 during 1 statement cycle which may include all retail spends including government payments. However; you will only earn DOHA MILES on your eligible spends excluding government payments etc. made within the QR 1,000 spend.

The above conditions do not apply to Visa Infinite credit card or Lulu Co Brand credit card

Expiry and Capping - Doha Miles

Earn DOHA MILES on your eligible spends in a given statement cycle  of up to QR 30,000 on your Dream Visa and/or MasterCard credit card and up to QR 50,000 on your Visa Platinum Credit Card. DOHA MILES will be awarded to you on your eligible transactions in chronological order up to the above stated cap. Kindly note the expiry of your Doha Miles will remain unchanged at 36 months.

Illustration:

For the purpose of clarity you may please refer to the below illustration:

Example: You are a Visa Platinum cardholder and your statement date is on the 5th of every month;

• You have spent a total of QR 52,000 during 1 statement cycle. DOHA MILES will be awarded on eligible transactions in chronological order up to QR 50,000 spend. Your spends above your eligible spend limit will not be awarded DOHA MILES and will not be carried over to the next statement month.
• You have spent a total of QR 50,000 during 1 statement cycle. DOHA MILES will be awarded on eligible transactions up to QR 50,000 spend.

DOHA MILES Redemption on Point-of-Sales (POS) Machines

The new value of DOHA MILES will be QR 0.04 per DOHA MILE when you redeem your DOHA MILES on Point of Sale machines (POS) on our merchant partners or at Lulu stores in Qatar.

The Value of your DOHA MILES on other redemption channels such as booking hotels and flights will remain unchanged.

Example:

• You are redeeming 10,000 DOHA MILES at one of our merchants with Doha Bank POS machine or at Lulu POS at Lulu Stores in Qatar. Your DOHA MILES will be valued at QR 400.

There is no change in the value of Lulu points while redeeming at Lulu Stores in Qatar.

ELIGIBLE TRANSACTIONS

All eligible retails transactions (Locally & Internationally) and E-Commerce transactions will be awarded DOHA MILES. Corporate & SME Credit Cards, Cash Advances, Government related merchant categories (as defined under Visa/MasterCard rules), Remittances, Installment plans and Fee & Charges will not be awarded DOHA MILES.

Redeeming Doha Miles

• Flights: Redeem your DOHA MILES for free flights at over 300+ airlines for yourself or family and friends.
• Hotels: Use your DOHA MILES and book your stay or a stay for your family at 300,000+ global hotels.
• Miles Exchange Program: Transfer your DOHA MILES to popular Frequent Flyer Programs or Shukran Rewards.
• Instant Purchase: Redeeming your DOHA MILES instantly for retail purchases at any of the key partner merchants in Qatar

Miles Exchange Program

Whether you want to transfer your DOHA MILES to Frequent Flyer Programs of the most popular airlines flying out of Qatar and around the world, or if you have been longing for that much wanted retail therapy; the Doha Miles Exchange program offers you the very best in Qatar. 1 DOHA MILE is equal to 1 Miles Exchange Partner Currency and with a minimum of 2,000 DOHA MILES you now have the flexibility of transferring your DOHA MILES for equivalent value to any of our Miles Exchange Program Partners.

1 DOHA MILE=1 Mile Exchange Partner Currency For e.g. 10,000 DOHA MILES=10,000 Qmiles

So if you want to fly faster or shop faster; DOHA MILES takes you miles ahead. (* 1 DOHA MILE = 1.5 IHG® Reward Points)

Doha Bank Lulu Co-Brand Credit Card

Earning - Lulu Points Lulu Co-brand Loyalty Program

Please refer to the following table for the earnings of Lulu Points:

If you are a Lulu credit card-member with a credit card issued against lien / deposit you can continue enjoying 5% savings in the form of Lulu points by transferring your salary to Doha Bank. The 5% savings in the form of Lulu points will be effective on your spends at Lulu stores from the 6th of the second month since your first salary month. For example: your salary is first transferred to Doha Bank in August 2018, then you will be enjoying the 5% savings in the form of points at Lulu stores while using your Lulu card at Lulu stores starting 5th of October 2018.

Lulu Points Earning on Select Merchant Categories

Local and international retail spends including e-commerce transactions made under the category of "Supermarket & Grocery Stores", "Insurance Services" and "Real Estate and Rental Payments" as defined by Visa and MasterCard will be eligible for 20% earning of your base DOHA MILES / Lulu Points earning under the DOHA MILES / Lulu Points loyalty program.

Please note that the spend segment is generic and is subject to change at the sole discretion of Visa / MasterCard. Kindly note Doha Bank will not be responsible if a transaction does not get captured under the appropriate MCC (Merchant Category Code) or if any merchant has a different MCC to the one categorized by Visa / MasterCard.

Illustration:

For the purpose of clarity you may please refer to the below illustration:

Lulu Points Earning by Lulu Card Customers at Lulu Stores

If you are using your Lulu Co-brand credit card at Lulu Stores in Qatar, you will continue to earn Lulu Points in accordance with the Lulu points policy i.e. 2% savings (in the form of Lulu points) on credit cards issued against deposit / lien and 5% savings (in the form of Lulu points) on credit cards issued under salary transfer relationship.

Expiry and Capping - Lulu Points

Un-redeemed points will expire after 12 months from points earning date. For spend at Lulu the monthly points earnings are capped at 10,000 points per month and Lulu points can only be redeemed at Lulu stores. For outside Lulu spend you can continue enjoying earning unlimited Lulu Points.

Eligible Transactions

All eligible retails transactions (Locally & Internationally) and E-Commerce transactions will be awarded Lulu Points. Corporate, SME, Secured cards Credit Cards, Cash Advances, Government related merchant categories (as defined under Visa/MasterCard rules), Remittances, Installment plans and Fee & Charges will not be awarded Lulu Points.

Lulu Points - T&Cs

• The Lulu Points expiry on MasterCard Lulu Co Brand Credit Card will be 12 months.
• The points capping on spend at Lulu stores is 10,000 Lulu Points per month.
• There is no capping on points earning on spend outside Lulu stores.
• Corporate, SME and Secured cards will not be awarded Lulu points on their card usage.
• Following transaction types will not be eligible for Lulu points: Cash Advances, Government related merchant categories (as defined under Visa/MasterCard rules), Remittances, Installment plans and Fee & Charges.

Effective Date: 6_th August 2018.